We are here to help
Caterpillar IO Support
Need help with Caterpillar IO? Contact us for technical issues, bug reports, feedback, or feature requests.
Contact support
Email: devkodapp@gmail.com
We aim to review support messages as soon as reasonably possible.
What to include in a bug report
The following details help us understand and reproduce the issue:
- Device model
- Operating system and version (for example, iOS 19 or Android 17)
- Caterpillar IO app version
- Whether you were playing online or offline
- A clear description of what happened and what you expected
- Steps that make the issue happen again, if known
- A screenshot or short screen recording, if available
Please do not send passwords, payment information, or other sensitive personal data. Caterpillar IO does not require an account password.
Quick troubleshooting
The online game will not load
Confirm that your device is connected to the internet, close and reopen the app, and try again. A restrictive network, VPN, or temporary server outage can interrupt online play.
The game disconnected
Move to a stable Wi-Fi or mobile connection and start a new round. Real-time matches cannot always be restored after a connection is lost.
My score is not on the leaderboard
Scores are published only when you enable the optional global leaderboard choice before joining an online match and the run meets the minimum score. Offline runs are not uploaded, and it may take a short time for a new score to appear.
Privacy and data requests
For a privacy question or a request concerning your data, email the same address with the subject “Privacy request.” Include the nickname used and an approximate play date when asking us to locate a leaderboard entry. Read our Privacy Policy or follow the steps on the Data Deletion page.